Last updated: April 2026
The Refined Co ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect through our website at therefinedco.com, how we use it, and the choices you have. It applies to information we collect on this website and through related communications. It does not cover protected health information governed by our HIPAA Notice of Privacy Practices, which we provide separately during your consultation.
When you submit a consultation or contact form, we collect the information you provide — typically your name, email address, and any message or treatment goals you share. If you email us directly, our email provider receives the contents of your message. We may also automatically receive standard server logs (IP address, browser type, pages viewed) and aggregate analytics from our hosting provider.
We use the information you provide to respond to your inquiry, schedule consultations, and follow up on your treatment interests. We use server logs to operate and secure the website. We do not sell your personal information.
We share information only with vendors that help us operate the site or our practice — for example, our email delivery provider (Resend), our hosting provider (Cloudflare), and any practice-management or scheduling tools we use. These vendors are bound by their own privacy and security commitments. We may also disclose information when required by law or to protect our rights.
The website may use cookies and similar technologies to remember preferences and measure traffic. You can disable cookies in your browser settings; some features may not work as intended without them.
We use reasonable administrative and technical measures to protect the information you submit. No method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
You may request that we update or delete the information you have provided through this website by emailing Hello@TheRefinedCo.com. Depending on where you live, you may have additional rights under applicable law (for example, the Texas Data Privacy and Security Act).
This website is not directed to children under 13, and we do not knowingly collect information from them.
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.
This website Privacy Policy is separate from our HIPAA Notice of Privacy Practices, which describes how protected health information may be used and disclosed in connection with treatment, payment, and healthcare operations. A copy of the HIPAA Notice is provided to you in writing at your first consultation. To request a copy in advance, email Hello@TheRefinedCo.com.
Questions about this policy can be sent to Hello@TheRefinedCo.com or 1976 West Dallas Street, Houston, TX 77019.